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Returns

Need to return your item to us?

If you change your mind, you have 14 days after receipt of the goods to change your mind.

 

CONTACT RETURNS    OPEN A RETURN CASE

 

Cooling off Period

If you change your mind, you have 14 days after receipt of the goods to change your mind. In this case, you will receive a full refund of the price paid for the products in accordance with our refunds policy (above).

We can only provide a full refund for products that are unopened, unused and returned to us in the original packaging. If you do change your mind during the cooling off period, you must return your purchase to us at your own cost in original packaging.

You have a legal obligation to take reasonable care of the product while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

The rights and benefits under the guarantee are additional to your statutory rights which are not affected by this warranty.

 

To ensure we provide you with the fastest and most convenient service, please contact us in advance of returning goods for refund.


If you return a product to us:

• As mentioned above, because you have cancelled the Contract between us within the 14 day cooling-off period, we will refund the price of the Product in full, and any applicable delivery charges. However, you will be responsible for the cost of returning the item to us.
• For any other reason, we will examine the returned product and notify you of any refund due via phone or e-mail within 14 days. Please note in busy periods (e.g. Christmas and Bank Holidays) this may take slightly longer. Please allow up to 5-7 working days for your bank to process this into your account.
• If we opt to refund the price of a defective product, we will refund the price of the Product in full, any applicable delivery charges and any reasonable costs you incur in returning the item to us.
• If you cancel your order before the goods are shipped, a refund can be processed within at time of cancellation, however please allow up to 5-7 working days for your bank to process this into your account.
• If you cancel your after the goods have been shipped we will advise you on the appropriate course of action for your specific circumstance.
• As there is a flat charge for delivery we will not refund delivery charges where you only return part of an order.

 

Please note, the above information only applies to orders from our OnlineShop website. Products purchased elsewhere (including www.karcheroutlet.co.uk) should be returned directly to the retailer from which they were originally purchased.