Professional FAQs

Please note that during peak periods response times may vary. In the event you need to email us regarding a fault or performance of the machine, please ensure you include the information below otherwise we will be unable to process the request:

• Your full name
• Full address
• Contact telephone number
• Email address
• Model of machine
• Serial number of machine
• The 1.number from your machine (this is usually near the serial number)
• Proof of purchase - this can be a receipt, invoice or bank statement. We require a copy of a proof of purchase as per the terms and conditions of the warranty. We are very flexible on what this can be, including relevant screenshots that detail the order, name of the account holder and date; however without this we cannot validate your warranty.

In the event you need to call us regarding a technical query about a product you already own, please ensure you have the information below to hand so we can process your query efficiently:

1. Material/Part Number (i.e. 1.XXX-XXX.X)
2. Serial Number (6 digits)
 

For customers who are looking to purchase spare parts, the technical team can provide guidance in correct identification of parts however, for safety reasons we do not provide instruction in how to repair equipment.